MANAGED SERVICES - INFRASTRUCTURE
Your infrastructure.
Stable, secure and always managed.
Secure Agility configures, manages and supports your server, virtualisation, storage and network infrastructure,
keeping your environment stable, secure and available while your team focuses on what matters.
SERVICE DOMAINS
Everything under the hood.
Managed end to end.
From physical servers to virtualisation hosts, storage and WAN.
Secure Agility manages the full infrastructure stack with proactive
maintenance and reactive break/fix support.
Server Management
Physical and virtual servers across Windows and Linux, managed for stability, security and availability with quarterly health checks and patch management.
✔️Quarterly system health checks
✔️OS patching per patch management programme
✔️Fault restoration and hardware coordination
✔️SOE quarterly review
Virtualisation Management
Hypervisor environments managed to best practice, load balancing, VM lifecycle, cloning, snapshots and ongoing performance optimisation.
✔️DRS and vMotion load balancing
✔️VM deployment from approved templates
✔️Cloning, snapshots and VM tools updates
✔️Host OS patching
Storage Management
Centralised and distributed storage, SAN, NAS, Fibre Channel and iSCSI, configured, optimised and maintained for performance and capacity.
✔️SAN configuration to best practice
✔️Thin provisioning and deduplication
✔️Storage protocol management
✔️Firmware updates annually
Infrastructure & Security
Modern cloud environments succeed only when infrastructure is reliable, and security is built in. Our Infrastructure & Security services provide the foundation organisations need to operate confidently in Azure and AWS - combining operational excellence, governance, and security into a single, integrated capability. We help customers move from ad hoc cloud usage to stable, well-governed, and trusted platforms for critical business workloads.
MONITORING
Full visibility across
your entire environment.
Secure Agility monitors switches, firewalls, routers, servers, storage
and Wi-Fi, with two tiers of monitoring to match your operational needs.
STANDARD MONITORING
Comprehensive coverage
Onboarding all in-scope devices, configuring SNMP/WMI/API agents, defining thresholds and logging events into the service management platform.
STANDARD MONITORING
Comprehensive coverage
Onboarding all in-scope devices, configuring SNMP/WMI/API agents, defining thresholds and logging events into the service management platform.
ENHANCED MONITORING
Everything in Standard, plus
Advanced observability with AIOps, root cause analysis, anomaly detection and long-term trend data.
ENHANCED MONITORING
Everything in Standard, plus
Advanced observability with AIOps, root cause analysis, anomaly detection and long-term trend data.
- Monitoring platform licensed and operated by Secure Agility
- SNMP, WMI, API and agent-based monitoring
- Threshold and severity definition
- Event logging and alerting
- Planned maintenance suppression windows
- Unified observability for infrastructure, logs and applications
- AIOps root cause analysis and anomaly detection
- Detection across 2,000+ technology types
- Dynamic topology mapping
- Two years of data retention for trend analysis
Infrastructure & Security
Modern cloud environments succeed only when infrastructure is reliable, and security is built in. Our Infrastructure & Security services provide the foundation organisations need to operate confidently in Azure and AWS - combining operational excellence, governance, and security into a single, integrated capability. We help customers move from ad hoc cloud usage to stable, well-governed, and trusted platforms for critical business workloads.
Infrastructure & Security
Modern cloud environments succeed only when infrastructure is reliable, and security is built in. Our Infrastructure & Security services provide the foundation organisations need to operate confidently in Azure and AWS - combining operational excellence, governance, and security into a single, integrated capability. We help customers move from ad hoc cloud usage to stable, well-governed, and trusted platforms for critical business workloads.
STANDARD INCLUSIONS
Every managed service
includes these
foundations.
All Secure Agility managed infrastructure services include a
standard set of operational activities to ensure reliability,
availability and stability, included at no additional cost.
PATCH MANAGEMENT
Risk-based patching.
Critical issues addressed fast.
Secure Agility manages patching based on criticality and risk, with critical
security patches deployed as soon as possible and routine patches bundled quarterly.
| Criticality | Risk Level | Review Frequency | Deployment Frequency |
|---|---|---|---|
|
Critical |
High |
Immediate |
As required |
|
High |
Medium |
Weekly |
As required |
|
Medium |
Low |
Monthly |
Quarterly |
|
Low |
Low |
Monthly |
Quarterly |
|
Informational |
Minimal |
Quarterly |
Annually |






